Cancellation & Replacement Policy

Last updated: 30 July 2026

This policy explains how you may cancel or amend an order with DAR AL MADAR INTERNATIONAL CO W.L.L (“Dar Almadar”, “we”, “us”, or “our”), and when we will replace goods. It should be read with our Terms & Conditions and Refund Policy.

1. Cancelling an Order

What cancellation costs depends entirely on how far the order has progressed. Fabric production commits real money at the mill, so the earlier you tell us, the cheaper it is.

• Before we place the order with the mill — cancel at no charge. Any deposit is refunded in full.
• After the order is placed but before production or dyeing starts — usually cancellable at no charge, or against any cancellation cost the mill actually charges us, which we will evidence to you.
• After production or dyeing has started — cancellation is generally not possible. Cloth dyed to your approved shade cannot be resold. Where the mill will accept a cancellation we will pass on its terms; otherwise the order stands.
• After the goods have shipped — the order cannot be cancelled. Freight, duty and clearance costs already incurred are payable.
• Stock items not yet despatched — cancellable at no charge.
• Cut lengths — once cut to your requested length, not cancellable.

2. Amending an Order

Ask us as early as you can and we will do what the mill allows. Increases in quantity are usually possible before production starts and may improve your price. Changes to colour, composition, weight or width before production starts are normally treated as a new specification and re-quoted. Once production has started, changes are rarely possible. A change to the delivery address or date is usually straightforward; tell us before despatch.

3. Rescheduling Delivery

If you need goods held back — a common request when a site is not ready — tell us before despatch. We can usually hold goods for a reasonable period at no charge; extended storage may attract a charge, which we will agree with you in advance rather than adding it to an invoice.

4. Replacement of Goods

Where goods are faulty, off-specification or damaged in transit, and you have notified us in writing within seven days of delivery and before cutting, you may choose between a replacement and a refund.

• Replacement from stock — despatched within 1 – 3 business days where we hold the quality.
• Replacement from the mill — subject to the normal production lead time for that origin; we will confirm a date in writing.
• Partial replacement — where only part of a consignment is affected, we replace the affected portion.
• We arrange and pay carriage on replacements for faulty or off-specification goods, and collect the affected goods at our cost.

Where an identical replacement is not available, we will offer the closest equivalent for your approval, or a refund. We will not substitute a different quality without telling you.

5. Cancellation of Samples

Header cards are free and need no cancellation. A chargeable cutting sample can be cancelled before it is cut or despatched; once produced, the charge stands, and it is credited against a subsequent bulk order.

6. Cancellation by Us

We may cancel or decline an order where the goods have become unavailable; where a price was published or quoted in error; where payment is not received on the agreed terms; where we are prevented from performing by an event beyond our reasonable control; or where fulfilling the order would breach any applicable law, sanction or export control. If we cancel, we will tell you promptly, explain why, and refund everything you have paid for the cancelled portion.

7. How to Cancel or Request a Replacement

Email info@daralmadar.com quoting your order or invoice number, stating what you want to cancel, amend or have replaced, and — for a replacement — attaching photographs of the goods and the roll or carton labels. Cancellation takes effect when we acknowledge it in writing. A telephone call is welcome and will speed things up, but please follow it with an email so there is a record.

Contact Us

Questions about this policy should be addressed to:

DAR AL MADAR INTERNATIONAL CO W.L.L
Commercial Registration No. 1-198215
Flat/Shop 11, Building 1022D, Road 1220, Block 1012, Al Hamalah, Northern Governorate, Kingdom of Bahrain
Email: info@daralmadar.com
Telephone / WhatsApp: +973 3768 6890