Registered textile trading company · CR 1-198215 · Kingdom of Bahrain

+973 3768 6890 info@daralmadar.com

Refund Policy

When Dar Almadar refunds a payment for textile goods, what is refundable, and how to make a claim.

Last updated: 30 July 2026

This Refund Policy explains how refunds are handled on payments made to DAR AL MADAR INTERNATIONAL CO W.L.L (“Dar Almadar”, “we”, “us”, or “our”). It should be read together with our Terms & Conditions and our Cancellation & Replacement Policy.

1. Scope

This policy applies to payments for textile goods supplied by us, and to sampling charges. It applies whether payment was made by bank transfer, card, cheque or cash.

2. The Nature of Fabric Orders

Most of what we sell is bought or produced to your specification. Once a mill has dyed cloth to your approved lab dip, woven to your specification, or cut a length from a roll, that fabric generally cannot be returned to stock or resold to another customer. This is the single most important thing to understand about refunds in this trade, and it is why we insist on samples and written shade approval before bulk.

3. What Is Refundable

We will refund you in full where:

  • we cannot supply the goods you ordered and no acceptable alternative is agreed;
  • goods delivered do not conform to the agreed specification or to the approved sample, beyond the commercial tolerances set out in our Terms, and you have notified us in writing within seven days of delivery and before cutting;
  • goods are short-shipped — we refund or credit the difference, or supply the balance, at your choice;
  • goods are damaged in transit and the damage is reported on receipt;
  • you cancel an order before we have placed it with the mill;
  • we have taken a duplicate or incorrect payment.

4. What Is Not Refundable

  • Cut lengths. Fabric cut to a length you requested is not returnable unless it is faulty or off-specification.
  • Fabric already processed. Cloth that has been cut, sewn, washed, printed or dyed by you or on your behalf is treated as accepted.
  • Approved shade. A shade that matches the lab dip or swatch you approved in writing, where you have since changed your mind.
  • Custom and made-to-order production once the mill has commenced production, other than as set out in our Cancellation policy.
  • Sampling charges for samples already produced and despatched. These are credited against a subsequent bulk order rather than refunded.
  • Variation within tolerance. Weight, width, quantity or shade variation inside the tolerances stated in our Terms.
  • Third-party charges already incurred — freight, duty, VAT and clearance costs paid to shipping lines, carriers or authorities and not recoverable by us.
  • Unsuitability for a purpose we were not told about. If a fabric performs as specified but does not suit an end use you did not disclose, that is not a defect.

5. How to Request a Refund

Email info@daralmadar.com with:

  1. your invoice or order number;
  2. what you are claiming and why;
  3. clear photographs of the goods, the fault and the roll or carton labels;
  4. the quantity affected;
  5. a sample of the affected cloth if we ask for one — we may need to send it to the mill.

Please keep the affected goods available and uncut until the claim is settled. We may need to inspect them, and a claim is much harder to substantiate once the cloth has been cut.

6. Assessment and Processing

  • We acknowledge claims within 2 business days and aim to decide within 10 business days. Where the mill must be consulted it can take longer, and we will tell you if so.
  • Approved refunds are paid by the same method and to the same account the payment came from, unless that is impossible.
  • Bank transfers are normally issued within 10 business days of approval. Card refunds are issued to the originating card within the same period; how quickly they appear on your statement depends on your bank, typically a further 5 to 15 business days.
  • Refunds are made in the currency of the original payment. We do not carry exchange-rate movement between payment and refund.
  • Where only part of a consignment is affected, we refund the affected portion.
  • You may take an agreed credit note or replacement goods instead of a refund.

7. Return of Goods

Do not return goods before we have authorised it in writing; unauthorised returns cannot be processed. Where a return is authorised because the goods were faulty or off-specification, we pay the return carriage. Where a return is authorised as a commercial courtesy on non-faulty goods, return carriage and any restocking cost are for your account.

Contact Us

Questions about this policy should be addressed to:

DAR AL MADAR INTERNATIONAL CO W.L.L
Commercial Registration No. 1-198215
Flat/Shop 11, Building 1022D, Road 1220, Block 1012, Al Hamalah, Northern Governorate, Kingdom of Bahrain
Email: info@daralmadar.com
Telephone / WhatsApp: +973 3768 6890

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